“The benefits of Backup Radar are not just being seen by eacs, our own customers are seeing the benefits too. The conversation is now about system improvements, not simply repairs. It’s a good place to be.”
Anne Stokes, Head of Services, eacs Ltd.
“I have to say you guys have a service unique as best as I can tell, one that I think every MSP should be using.”
Compufit LLC
“We’re a 25 person IT team with 50 clients and we went from two full-time tier 3 engineers checking 1000+ backups a day, to less than three hours of remediation time per day. The checking and ticketing process is handled automatically now. It paid for itself the first week.”
Nick L., MyIT Support


Is Backup Radar easy to set up?
  • Backup Radar is designed to be quick and easy to get started. After you sign up you will receive an email address that you can begin emailing in reports for supported vendors.
  • We also provide you with three one-on-one onboarding sessions to ensure you are set up effectively, easing the transition to our system.
What PSA or RMM tools does Backup Radar support?
  • Backup Radar currently supports PSAs: ConnectWise, Datto Autotask, Kaseya BMS, ServiceNow, and SyncroMSP.
  • We currently support RMMs: N-Able RMM and N-Central.
  • We continue to look for ways to better service our clients’ needs, and plan to support other PSAs and RMMs in the future.
How am I billed?

When you sign up for Backup Radar, you will be billed monthly for a 12 month term subscription. Your plan includes a combination of Unit Licenses, Workstation Licenses, and Mailbox Licenses (see ‘How is each license type defined?’). We offer tiered plans that include licenses to cover the number of backup-protected endpoints monitored for your clients.

How is each license type defined?

Each backup-protected endpoint requires a Backup Radar license. Any single endpoint can be protected by multiple backups (onsite and/or offsite) but will only require one license.

For billing purposes, Backup Radar Plans include three (3) license types:

  • Unit License: A Unit License is assigned to a protected endpoint that is not a Workstation or Mailbox (see below). Examples of endpoints requiring Unit Licenses are servers (physical and virtual), NASes, phone systems, or Microsoft Exchange servers:
    • Each single physical or virtual server = 1 Unit License
      • A host server with 10 Virtual Machines (VMs) = 10 Unit Licenses
    • NAS backup device = 1 Unit License
    • Phone system backup = 1 Unit License
      • If multiple phone systems are included in one email notification, this will result in one server for each phone system
    • Firewall = 1 Unit License
    • Database (per backup) = 1 Unit License
    • Web server backup email (per site name) = 1 Unit License
  • Workstation Licenses: Workstation Licenses are assigned to endpoints being used as workstations (physical or virtual). Workstation Licenses are not permitted on any endpoint running backups seven (7) days per week; daily backups would require a Unit License for that endpoint.
  • Mailbox Licenses: Mailbox Licenses are assigned to backups of Microsoft 365 or Google Workspace accounts. These licenses are used only for cloud-based services, and are not available for Microsoft Exchange servers.


We regularly audit the device types with logic to ensure that everyone is utilizing the platform fairly. Please note that if you intentionally miscategorize a device to avoid licensing costs your account may be subject to suspension. Also, it’s uncool.

Where are your cloud servers based?

Our cloud services are based in Microsoft Azure and are Geo-Redundant. These data centers have been audited to SOC 1/SSAE 16/ISAE 3402 standards and meet PCI DSS Level 1 and HIPAA requirements. For more information, click here.

What defines a User on Backup Radar?

A User is defined as any person with access to your Backup Radar account with permissions that can view and adjust backups.

What is included in the onboarding process?

We include 3 one-on-one onboarding / consulting sessions to ensure a successful experience with Backup Radar and optimize to your backup workflows and applications:

  • Setup of the Backup Radar portal
  • Assistance with API integrations for your supported applications
  • Access to our engineers to work with your team on best practices
  • Customization of your account
  • Technical support as long as you’re a subscriber
Can onboarding be waived?

The cost of onboarding cannot be waived. The onboarding process has been carefully designed to ensure our award-winning services and platform continue to meet and support the needs of your team and your backup processes. We can’t emphasize enough how important investing in onboarding sessions are to get the most value out of Backup Radar.

What type of up-time does Backup Radar provide?

Backup Radar was designed for 99.999% service availability with geo-redundant storage and databases on the Azure platform. Since inception we have never had an outage of over 30 minutes.