Save up to 25% by subscribing to an annual plan
Pricing as low as $0.60 per server on an annual plan
Monitor up to Servers / Month
- All features and API integrations included
- Free Workstations*
- Free Office 365 / GSuite Backups*
- Lightning Fast On-Boarding
- Central Backup Console for all Backups
- Create Custom Dashboards
- On-Demand & Scheduled Reporting
- E-Mail Notifications with Thresholds
- Automatic Ticketing for supported PSA
- 2FA with Google Authenticator
- Access on Mobile, Tablet, PC & MAC
- * Workstation and Office 365 are free up to the number of servers in the chosen plan
Save $360 /per year by subscribing to an annual plan
All annual plans are prepaid for 1 year.
Get Started →Have more than 1,000 servers? Contact us.
Pricing as low as $0.60 per server on an annual planNo contract required, cancel anytime.
Pricing as low as $0.75 per server on an annual plan.
Monitor up to Servers / Month
- All features and API integrations included
- Free Workstations*
- Free Office 365 / GSuite Backups*
- Lightning Fast On-Boarding
- Central Backup Console for all Backups
- Create Custom Dashboards
- On-Demand & Scheduled Reporting
- E-Mail Notifications with Thresholds
- Automatic Ticketing for supported PSA
- 2FA with Google Authenticator
- Access on Mobile, Tablet, PC & MAC
- * Workstation and Office 365 are free up to the number of servers in the chosen plan
Save up to $360 /per year
By subscribing to an annual plan. All annual plans are prepaid for 1 year.
Get Started →Have more than 1,000 servers? Contact us.
Pricing as low as $0.75 per serverFrequently Asked Questions
General
For Backup Radar billing purposes, a Server is defined as any device type that is not a Workstation or Office365/Google backup. Backup Radar allows a limited number of free devices in the Workstation and/or Office 365 and Google backups; up to your plan subscription count.
Some examples of backups we parse as 1 Server
Some examples of backups we parse as 1 Server
- A single physical server = 1 Server
- NAS Backup Device = 1 Server
- Phone system backup = 1 Server
- If multiple phone systems are included in one email notification, this will result in one server for each phone system
- A host server with 10 Virtual Machines (VMs) = 10 Servers
- Web server backup email (per site name) = 1 Server
- For Workstation backups these are a 1 to 1 license ration. If you pay for a 100 server plan, you get up to 100 workstations included in your plan.
- For Office 365 / Google Workspace (ie. Sharepoint, OneDrive, Google docs, email, etc.) backups, each individual item is considered one license. To provide additional benefit to our clients, we offer a 3 to 1 server license for these. A 100 server plan equals up to 300 Office 365/Google Workspace backups.
- Backup Radar will process one physical server when a host server sends a report which only includes the main host, and no VMs.
- If the report contains the VM data, then it will be parsed as separate servers. We will not make adjustments to the report to process only one host. This allows us to provide the most accurate data for your backups.
A User is defined as any person with access to your Backup Radar account with permissions that can view and adjust backups.
Backup Radar is designed to be quick and easy to get started. After you sign up you will receive an @backupradar.net email address that you can begin emailing in reports for supported vendors.
We also provide you with three one-on-one onboarding sessions to ensure you are set up effectively, easing the transition to our system.
To create a request for a non-supported product please open a Support ticket and provide a success and failure email report. Usually it will only take us 1-2 business days to create. You may continue sending in your backup emails. Backup Radar will parse them all once we have logic written so you won’t have to resend any prior emails.
Backup Radar will automatically and continuously parse any new reports that arrive into the provided email inbox.
Backup Radar has an auto-refresh option that can be selected so the data shown on large monitors or TV screens will auto-update periodically. The dashboard page is a popular menu that gets displayed in an network operations center.
Backup Radar has been designed with mobile phones and tablets in mind. We developed responsive views for the mobile platform that will automatically adjust on mobile devices.
Backup Radar currently supports PSAs: ConnectWise, Datto Autotask, Kaseya BMS, ServiceNow, and SyncroMSP.
We currently support RMMs: N-Able RMM and N-Central.
We continue to look for ways to better service our clients’ needs, and plan to support other PSAs and RMMs in the future.
Requirements & Integration
Our cloud services are based in Microsoft Azure and are Geo-Redundant. These data centers have been audited to SOC 1/SSAE 16/ISAE 3402 standards and meet PCI DSS Level 1 and HIPAA requirements. For more information please see the compliance link below:
http://azure.microsoft.com/en-us/support/trust-center/compliance/
All communication between your browser and our servers will be encrypted. All account information is encrypted at rest as well. We do not store any credit card information in our system. Data can be permanently removed at anytime on request from a client to comply with regulations or client directions.
Our system supports Google Authenticator, Microsoft Authenticator, and Duo and they are built into the system. Normal setup contains an email address and password but you are welcome (and we recommend) that you further secure it with MFA.
Backup Radar was designed for 99.999% service availability with geo-redundant storage and databases on the Azure platform. Since inception we have never had an outage of over 30 minutes.
Absolutely! We have an EU based full setup of Backup Radar for clients who would like their data stored in the EU.
Backup Radar has now enabled the single sign-on capabilities with Microsoft Authentication, Azure ADO and Google. It also has whitelisting capabilities of domains and Azure tenants.
Billing
We offer monthly subscription fees based on the number of servers you are backing up, and there is a discount to anyone who wishes to make an annual commitment. You are able to cancel at anytime.
Our one-time On-boarding fee cannot be waived. This initial fee, along with the monthly subscription fees, have been carefully designed to ensure our award-winning services and platform continue to meet and support your needs.
The On-boarding fee includes the following items to ensure a successful experience with our platform:
- Setup of the Backup Radar portal
- Assistance with API integrations for your supported applications
- Access to our engineers to work with your team on best practices
- Customization of your account
- 3 one-on-one on-boarding/consulting sessions
- Technical support for the duration of the subscription.
Security
We fully support ConnectWise Cloud and On Premise partners.
Our software is tested on Chrome, Firefox, Edge and Safari both for desktop and mobile. It is also compatible in Opera and Internet Explorer. If you do have a preference not listed that doesn’t work please let us know.
No, there is no server infrastructure needed. Backup Radar is only offered as a SaaS platform.
All Features
Full Backup Radar functionality is available in all plans
Centralized backup console, single pane-of-glass with powerful trending dashboard.
- With Backup Radar you have one single pane-of-glass with powerful trending on our dashboards, audit screens and reporting. Spot issues and drill down into those issues quickly.
Audit screen allows visualization of each backup report received to ensure total compliance.
- Our world class Audit screen is a central technical console that can be used to view the actual results that came through via email or API and know exactly what you need to fix once you login to your backup application.
Easily group and sort to focus time and effort on areas needing attention.
- Easily group and sort your backups in the Backup Radar audit screen to find and repair critical backup issues quickly.
Automated discovery ensures we identify new backups and make provisioning a snap
- Any time new backups are added to your existing backup jobs we pick those up automatically and you can have Backup Radar automatically monitor those based on the settings you already have in place within the portal.
Simple, usage-based billing model enables you to proactively adapt to your changing requirements, only
- Our simple easy to use billing model enables you to proactively adapt to your changing requirements as you grow or need to reduce usage.
World-class support ensures that we quickly respond and address any technical support issues
- Our World class support team is passionate about providing an outstanding support experience on every issue. We pride ourselves on very fast responses to all open technical issues.
Automatic backups gap analysis identify and visualize issues across your backups to ensure your data is protected
- Our device comparison reports can compare the workstation or server configurations in ConnectWise or Autotask and compare them to what is in Backup Radar to show you any missing devices that you may need to monitor.
200+ supported backup vendors ensures complete coverage
- Backup Radar supports well over 200+ backup applications via email parsing and API integrations. Our fanatical development team turns around new requests for products that we don’t currently support within 1-2 days of making the request all included within your monthly plan.
Unlimited users with flexible, role-based permissions
- Our straightforward billing allows all of your users to access the system. We only bill for the servers in use to keep it simple.
Multi-tenant capabilities allow segmentation of access to reporting
- Backup Radar has access groups that allow you to give your customers access to their data and view it without sharing access to other clients in your portal.
Responsive, mobile-friendly web interface-
- Backup Radar was designed with responsive mobile friendly views for phones and tablets to allow for use on the go. Sign in and view data quickly on a mobile or tablet with a fully functional system.
Multi-factor authentication (MFA) to ensure backups are protected
- Our Multi-factor authentication works with Microsoft and Googel Authenticator and can be enforced for all users who login to the system. Duo and Azure SSO are coming soon!
Customizable thresholds can be set to granularly define data protection policies
- Our customizable thresholds put you in control of your backups and allow you to filter out noise by raising or lowering the threshold that you expect to have backups within. Thresholds can also put a backup in a failed status if we do not receive an hourly backup etc.
Custom tagging engine to quickly prioritize, identify and categorize backups
- Utilize our extremely flexible custom tagging system to tag backups as a way to organize backups by team, type, critical nature or anything you’d like. The tags are then filters that you can use throughout the system to use on the audit screen, dashboards, reporting, email notifications and automatic ticketing.
Fully customizable branding
- Brand your on demand or scheduled email reports. Add a portal logo if you decide to share your Backup Radar portal with your clients.
Flexible notifications by email on failures or missed backups
- Alert your team or management when backups go more than x number of days without a successful backup with grouping per company, job name or device name. Use our E-mail notifications to create tickets in PSA systems that we do not support through API integration.
Powerful reporting, both on-demand and scheduled
- Backup Radar provides world class backup reports that centralize all of your backup products onto one daily, weekly or monthly report to send you to your staff or clients.
PDF and Excel report exports
- Our PDF and Excel reports are created with the MSP/Enterprise IT admin in mind and give you many options to put you in control of the data you want to share with your team or client.
Rapid universal search for backup name, server name, etc. to ensure you can quickly jump to points of interest.
- Quickly search and find the backup results you need from your computer, tablet or mobile phone to verify a backup is in good shape.
Two-way automatic ticketing with Autotask, ConnectWise and ServiceNow
- Our two-way automatic ticketing with ConnectWise, Autotask (PSA) and ServiceNow (ITSM) puts administrators in control. Create, update and automatically close any backup related issues. Our ticketing integration allows administrators to cover off virtually any real word workflows. Reduce noise by choosing to group your tickets by one ticket per company, job name, or device name.
Automatic scheduled reports
- Our world class reports can be scheduled to run automatically or on demand. Add your logo for branding and away you go.
Backup visualization
- Backup Radar is designed to provide a stunning look at your backup data in a meaningful way. You can view your backup results in our central Audit screen, Dashboards, Reports and Email notifications.
Intelligent De-Duplication
- Backup Radar is designed with an MSP/Enterprise Admin workflow in mind to efficiently create tickets, monitor and alert on backup issues using one central portal for all of your backup needs.
Elastic architecture Security-first, high performance, high availability, elastic architecture.
- Backup Radar is architected on Microsoft Azure to be secure, highly available and high performance. Azure’s hosting platform is one of the most secure and highly tested systems in existence. Their entire infrastructure is PCI-DSS certified. Azure services also maintain SOC 1, SOC 2 and SOC 3, ISO 27001, and 27017. These certifications cover selected Azure services, including their security governance, physical security, network infrastructure, change management and administration practices. Leveraging these established services, Backup Radar delivers a secure, reliable application you can trust. The Backup Radar infrastructure has been purpose-built for high availability and is incredibly robust with most of the high availability features you would expect including:
- WebApps
- Compute
- Azure SQL
- Azure Storage
- Redis Cache
- Azure DDOS Protection
- Load Balancer
- Application Gateway
- CDN
- Storage
- Azure Backup
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Get it all in one place. We provide a single pane of glass to manage all your different backup vendors to ensure nothing gets missed.
See your data protection in real-time, through our customized dashboards. Catch any failed or missed backups before they become a serious problem.
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Over 300+ supported vendors. We work with industry leaders around the world and new partners are joining us every month.
Reduce human error with automatic ticketing through ConnectWise and Autotask. Enjoy our clean closed-loop backup management process.
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Over 300+ supported vendors. We work with industry leaders around the world and new partners are joining us every month.
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