Frequently Asked Questions
What is a Backup?
A Backup is defined as one device (server or workstation) and one backup job.
Ex: A Veeam Job with 10 VM's being backed up would be 10 backups in Backup Radar.
We do not calculate how many results you get in per day or per hour. You would only be charged for the 1 device on a monthly basis. So the example above would generate 10 Backups for the month.
What defines a User on Backup Radar?
A User is defined as any person with access to your Backup Radar account with permissions that can view and adjust backups.
Is Backup Radar easy to setup?
Backup Radar has been designed to be easy to get started quickly. After you sign up you will receive an @backupradar.com email address and you can begin emailing in reports for supported vendors.
How long will it take to create a backup parser?
To create a request for a non-supported product please open a Support ticket and provide a success and failure email report. Usually it will only take us 1-2 days. You may continue sending in your backup emails. We will parse them all once we have logic written so you won't have to resend any prior emails.
Can Backup Radar be shown on large monitors or TV screens?
Backup Radar has an auto-refresh option that can be selected so the data shown on large monitors or TV screens will auto-update periodically.
Can I access the system from a mobile phone or tablet?
Backup Radar has been designed with mobile phones and tablets in mind. We developed responsive views for the mobile platform that will automatically adjust on mobile devices.
What PSA or RMM tools does Backup Radar Support?
Backup Radar currently supports ConnectWise and Autotask. We plan to support other PSA(s) and RMM(s) in the future.
Can I use my logo for branding?
You can Brand our on demand or scheduled reports with your logo.
How am I billed?
Backup Radar is a monthly subscription and all prices are in US Dollars. Your credit card is billed monthly on your renewal date.
Is there a long term contract?
Our subscriptions can be changed or canceled at any time.
Do you offer a trial?
We offer a 30 day risk free trial. No credit card is required to sign up for the trial.
Requirements & Integration
Does Backup Radar work with ConnectWise Cloud and On Premise partners?
We fully support ConnectWise Cloud and On Premise partners.
What Web Browsers do you support?
Our software was tested on Opera, Internet Explorer, Chrome and Firefox. Though our software should work on most browsers if you do have a preference not listed that doesn’t work please let us know.
Do you support Apple Mac?
Our software is browser based and fully supports the Safari browser.
Do I need to install a server in my office?
No, there is no server infrastructure needed. Backup Radar is only offered as a SaaS platform.
Where are your cloud servers based?
Our cloud services are based in Microsoft Azure and are Geo-Redundant. These datacenters have been audited to SOC 1/SSAE 16/ISAE 3402 standards and meet PCI DSS Level 1 and HIPAA requirements. For more information please see the compliance link below:
Is my data safe?
All communication between your browser and our servers will be encrypted. All account information is encrypted at rest as well. We do not store any credit card information in our system. Data can be permanently removed at anytime on request from a client to comply with regulations or client directions.
Do you support Multi-Factor Authentication?
Our system supports Google Authenticator and we have it as an option built into the system. Normal setup contains an email address and password but you are welcome (and we recommend) that you further secure it with MFA.
How many years of data will you keep?
We will keep 10 years of backup data for any backup that is sent into our system.
What type of uptime does Backup Radar provide?
Backup Radar is architected for 99.999% service availability with geo redundant storage and databases on the Azure platform. Since inception we have never had an outage of over 30 minutes.