Kaseya BMS

Backup Radar now has the ability to connect directly with the Kaseya BMS professional service automation platform. This helps MSPs fully automate their backup ticketing workflow across all backup products to save time and money and reduce human errors. Our flexible ticketing profiles can create tickets in the appropriate queue with the proper status, priority, type, subtype, item, and source.

For example, tickets can be placed in different queues based on device type or product and automatically closed when results return to normal. An example workflow might be to send all workstation backups to a help desk board and send server failure tickets to a NOC board where they receive higher priority.

Additionally, tickets can be grouped by company, device or backup job name to reduce the volume of tickets that need to be worked. Our ticketing system can alert on failure by creating the ticket immediately to make sure any high priority backups do not get missed.

• Allow for two way ticketing updates to the PSA
• Automate the population of ticket fields
• Auto-append consolidates repeated issues to an existing open ticket
• Allow for grouping of related tickets based on company, job, or device name
• Automatically close tickets when the server or job goes back to a successful state
• Intelligent workflow to direct tickets to your different boards