Backup Radar has been designed with mobile phones and tablets in mind. We developed responsive views for the mobile platform that will automatically adjust on mobile devices.
Backup Radar has an auto-refresh option that can be selected so the data shown on large monitors or TV screens will auto-update periodically. The dashboard page is a popular menu that gets displayed in a network operations center.
Backup Radar will automatically and continuously parse any new reports that arrive into the provided email inbox.
To create a request for a non-supported product please open a Support ticket and provide a success and failure email report. Usually it will only take us 1-2 business days to create. You may continue sending in your backup emails. Backup Radar will parse them all once we have logic written so you won’t have to resend any prior emails.
A User is defined as any person with access to your Backup Radar account with permissions that can view and adjust backups.
Each backup-protected endpoint requires a Backup Radar license. Any single endpoint can be protected by multiple backups (onsite and/or offsite) but will only require one license.
For billing purposes, Backup Radar Plans include three (3) license types:
We regularly audit the device types with logic to ensure that everyone is utilizing the platform fairly. Please note that if you intentionally miscategorize a device to avoid licensing costs your account may be subject to suspension. Also, it’s uncool.
Backup Radar has now enabled the single sign-on capabilities with Microsoft Authentication, Azure ADO and Google. It also has whitelisting capabilities of domains and Azure tenants.
Absolutely! We have an EU based full setup of Backup Radar for clients who would like their data stored in the EU.
Backup Radar was designed for 99.999% service availability with geo-redundant storage and databases on the Azure platform. Since inception we have never had an outage of over 30 minutes.
Our system supports Google Authenticator, Microsoft Authenticator, and Duo and they are built into the system. Normal setup contains an email address and password but you are welcome (and we recommend) that you further secure it with MFA.
All communication between your browser and our servers will be encrypted. All account information is encrypted at rest as well. We do not store any credit card information in our system. Data can be permanently removed at anytime on request from a client to comply with regulations or client directions.
Our cloud services are based in Microsoft Azure and are Geo-Redundant. These data centers have been audited to SOC 1/SSAE 16/ISAE 3402 standards and meet PCI DSS Level 1 and HIPAA requirements. For more information, click here.
We include 3 one-on-one onboarding / consulting sessions to ensure a successful experience with Backup Radar and optimize to your backup workflows and applications:
The cost of onboarding cannot be waived. The onboarding process has been carefully designed to ensure our award-winning services and platform continue to meet and support the needs of your team and your backup processes. We can’t emphasize enough how important investing in onboarding sessions are to get the most value out of Backup Radar.
When you sign up for Backup Radar, you will be billed monthly for a 12 month term subscription. Your plan includes a combination of Unit Licenses, Workstation Licenses, and Mailbox Licenses (see ‘How is each license type defined?’). We offer tiered plans that include licenses to cover the number of backup-protected endpoints monitored for your clients.
No, there is no server infrastructure needed. Backup Radar is only offered as a SaaS platform.
Our software is tested on Chrome, Firefox, Edge and Safari both for desktop and mobile. It is also compatible in Opera and Internet Explorer. If you do have a preference not listed that doesn’t work please let us know.
We fully support ConnectWise Cloud and On Premise partners.
