For Backup Radar billing purposes, a Server is defined as any device type that is not a Workstation or Office365/Google backup. Backup Radar allows a limited number of free devices in the Workstation and/or Office 365 and Google backups; up to your plan subscription count.
Some examples of backups we parse as 1 Server
Office 365 / Google Workspace Backups
Virtual Machines (VM)
We regularly audit the device types with logic to ensure that everyone is utilizing the platform fairly. Please note that if you intentionally miscategorize a device to avoid licensing costs your account may be subject to suspension.
A User is defined as any person with access to your Backup Radar account with permissions that can view and adjust backups.
To create a request for a non-supported product please open a Support ticket and provide a success and failure email report. Usually it will only take us 1-2 business days to create. You may continue sending in your backup emails. Backup Radar will parse them all once we have logic written so you won’t have to resend any prior emails.
Backup Radar will automatically and continuously parse any new reports that arrive into the provided email inbox.
Backup Radar has an auto-refresh option that can be selected so the data shown on large monitors or TV screens will auto-update periodically. The dashboard page is a popular menu that gets displayed in a network operations center.
Backup Radar has been designed with mobile phones and tablets in mind. We developed responsive views for the mobile platform that will automatically adjust on mobile devices.