General FAQs

Each backup-protected endpoint requires a Backup Radar license. Any single endpoint can be protected by multiple backups (onsite and/or offsite) but will only require one license.

For billing purposes, Backup Radar Plans include three (3) license types:

• Unit License: A Unit License is assigned to a protected endpoint that is not a Workstation or Mailbox (see below). Examples of endpoints requiring Unit Licenses are servers (physical and virtual), NASes, phone systems, or Microsoft Exchange servers:
  • Each single physical or virtual server = 1 Unit License
    • A host server with 10 Virtual Machines (VMs) = 10 Unit Licenses
  • NAS backup device = 1 Unit License
  • Phone system backup = 1 Unit License
    • If multiple phone systems are included in one email notification, this will result in one server for each phone system
  • Firewall = 1 Unit License
  • Database (per backup) = 1 Unit License
  • Web server backup email (per site name) = 1 Unit License
• Workstation Licenses: Workstation Licenses are assigned to endpoints being used as workstations (physical or virtual). Workstation Licenses are not permitted on any endpoint running backups seven (7) days per week; daily backups would require a Unit License for that endpoint.
• Mailbox Licenses: Mailbox Licenses are assigned to backups of Microsoft 365 or Google Workspace accounts. These licenses are used only for cloud-based services, and are not available for Microsoft Exchange servers.

We regularly audit the device types with logic to ensure that everyone is utilizing the platform fairly. Please note that if you intentionally miscategorize a device to avoid licensing costs your account may be subject to suspension. Also, it’s uncool.

A User is defined as any person with access to your Backup Radar account with permissions that can view and adjust backups.

• Backup Radar is designed to be quick and easy to get started. After you sign up you will receive an @backupradar.net email address that you can begin emailing in reports for supported vendors.
• We also provide you with three one-on-one onboarding sessions to ensure you are set up effectively, easing the transition to our system.

To create a request for a non-supported product please open a Support ticket and provide a success and failure email report. Usually it will only take us 1-2 business days to create. You may continue sending in your backup emails. Backup Radar will parse them all once we have logic written so you won’t have to resend any prior emails.

Backup Radar will automatically and continuously parse any new reports that arrive into the provided email inbox.

Backup Radar has an auto-refresh option that can be selected so the data shown on large monitors or TV screens will auto-update periodically. The dashboard page is a popular menu that gets displayed in a network operations center.

Backup Radar has been designed with mobile phones and tablets in mind. We developed responsive views for the mobile platform that will automatically adjust on mobile devices.

• Backup Radar currently supports PSAs: ConnectWise, Datto Autotask, Kaseya BMS, ServiceNow, and SyncroMSP.
• We currently support RMMs: N-Able RMM and N-Central.
• We continue to look for ways to better service our clients’ needs, and plan to support other PSAs and RMMs in the future.