How am I billed?

We offer monthly subscription fees based on the number of servers you are backing up, and there is a discount to anyone who wishes to make an annual commitment. You are able to cancel at anytime.

Can the onboarding fee be waived?

Our one-time on-boarding fee cannot be waived. This initial fee, along with the monthly subscription fees, have been carefully designed to ensure our award-winning services and platform continue to meet and support your needs.

What does the onboarding fee include?

The on-boarding fee includes the following items to ensure a successful experience with our platform:

  • Setup of the Backup Radar portal
  • Assistance with API integrations for your supported applications
  • Access to our engineers to work with your team on best practices
  • Customization of your account
  • 3 one-on-one on-boarding/consulting sessions
  • Technical support for the duration of the subscription.