Product Updates

Automatic Ticketing Profiles

June 2, 2019

Backup Radar now allows Automatic Ticketing profile creation.

Automatic Ticketing profiles give you the ability to select how backup tickets are grouped or updated based on the product in use or any other filters available.

Follow the instructions on our support page to set this up

Here are a few screenshots of it in action:

This is one of the many ways it can be used. In the sample below you can create a profile for each Backup Vendor and tell Backup Radar how to group those tickets. For example, you can group backup tickets by Job Name for Veeam Jobs and by Device Name for MSP Backup.