Product Updates

Escalation Alerts on Failure

May 2, 2019

Make sure you know when a backup fails, when it happens!

Fresh updates are at the forefront of our development team’s focus. Our recent update allows an user to set up automated Escalation Alerts on Failure immediately when a failure result comes through. The alert can be an email notification to an email address or a ticket generated in your PSA solution.

To set up alert on failure options follow the instructions on our support page.

Here is a screenshot of it in action:

For the Alert on Failure option when creating a ticket you can also select how to group the tickets to reduce the flow of tickets into your PSA system.