Relying on an RMM tool as your sole backup monitoring solution could be leaving the data you’re responsible for open to vulnerability. RMM tools certainly serve their function well – to remote, monitor, and manage devices and servers. However, when it comes to your backups, they do not provide the full picture. 

Here are three common problems faced by MSPs when they rely solely on their RMM tool (and how a backup monitoring application can solve them):

 

1) Unreliability of RMM Tools Alone

Many RMM tools utilize SNMP or PowerShell to check backup jobs through application logs. Due to bugs with these systems, an RMM tool may report a successful backup, but in reality the backup wasn’t running, sometimes even for weeks at a time. SNMP and PowerShell also depend heavily on the server or computer working properly, and for an RMM agent to be stable. This all amounts to an increase in backup errors, and sometimes valuable tech hours spent on the phone with RMM vendors for configuration and upkeep, losing time that could be spent proactively fixing those repeated backup issues. 

Solution

Implement a reliable third party backup monitoring application to act as a second set of eyes on all your backups. Consistent, automated backup monitoring reporting can alert you to failures as well as “no results” backup blind spots, and show trends where backup errors are recurring. This oversight affords you the ability to spend time on remediation instead of hunting down and manually checking where errors may be hidden in plain sight.

 

2) Lack of Backup Oversight

Most RMM tools will only tell you if the last backup was successful or not, and in most cases whether a server has a successful or failed backup.

It often provides no real oversight into how often your backups are failing and if the same backups are repeatedly failing. The danger with the lack of backup detail is that when it comes to prioritizing mission-critical remediation, there is a lack of visibility into which servers or devices need to be addressed first. Additionally, if your backups are in different places, using an RMM tool alone will not give you a visualization of trends. As a result, there will be gaps in backup processes and the potential frustration of repeatedly addressing the same issues.

Solution

Achieve visibility into your backups with a backup monitoring application. To combat wading through unhelpful or vague backup status reports, use a backup monitoring tool with custom thresholds, tagging abilities, and trending reports. 

For backup administration, custom thresholds are essential. This allows you a way to prioritize your backup checking processes to ensure that your backup admin handles the most critical servers first. The ability to tag specific servers as mission-critical and prioritize your remediation time, reducing the risk of client data loss. 

Another crucial function of a backup monitoring tool is that you can flag when a backup has been missing for multiple days in a row, which keeps your SLA with a client intact. You can set custom alerts, which send actionable notifications to leadership, prompting investigation into mission-critical failures. Accountability for the data you manage is necessary for successful processes.

 

3) Inability to Customize Solution Based on Backup Needs

If you have a backup that is scheduled to run only during certain time periods, RMM tools can cause confusion by reporting these scheduled backups as “failures” until the scheduled run. This leads to an abundance of “failures” on your report that may need to be manually addressed, or worse, explained to a concerned client.

If you use multiple backup products, reporting on disparate backup systems requires a high degree of manual checking and compiling separate data into a singular report. MSP owners know that efficiency is essential to success. 

On any given day, your backup admins likely spend hours sifting through alerts and manually checking backup status reports. This takes up a portion of each day that could be better spent on remediation or tackling more rewarding projects.

Solution

Integrate a customizable, single pane solution that consolidates all of your backup products into one highly personalized dashboard. Customize client reports for those who need them to show them only the information they need.

Intelligent ticketing can auto-group, auto-append and auto-close your tickets, reducing the time is takes for your techs to get through all the notifications. Was the failure in the cloud and on-premises? Only see it once! Did the backup successfully run the next scheduled time? No ticket necessary!

With this increased oversight and ability to control various systems at once, you can essentially double your efforts in half the amount of time.

 

Experienced MSPs know that utilizing a backup monitoring application is an effective solution to ensure your backup operations are running efficiently while alerting you to blind spots in your backups. 

Not a Backup Radar client yet? Book a demo today, and get started on the path to consolidated and cohesive backup checking.  


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Backup Radar is a global leader in backup monitoring, reporting, and compliance. Their innovative end-to-end automation software can help reduce your risk of data loss, drive business and process efficiency, and achieve greater visibility across all your backup platforms. Catch missed or failed backups in real-time. Integrate with many of your favorite MSP platforms including PSA, RMM, and other productivity tools. Streamline your policies and workflows with world-class, intelligent automation.

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