Our Purpose

Trust and verify that the data you’re responsible for is there when you need it. It sounds simple, but IT professionals know how much sleep is lost constantly worrying about client’s data, and what you would do if you needed to restore it. We’ve been there.

We couldn’t find a solution that met our needs, so we built one. Now, along with over 900 other MSPs around the world, we can all rest easy. If ever subjected to ransomware, hardware failure, or another unthinkable glitch – we can react confidently and swiftly to address our client’s needs, as promised.

Backup Radar will reduce your risk of data loss, drive business and process efficiency, and achieve greater visibility across all your backup platforms. With the right information at the right time, build your business knowing that Backup Radar has your back.

We take the pressure off so you can take control of your time.

Our Core Values

The reason we offer a world-class solution is because we cultivate a team that’s passionate about solving problems, developing forward-thinking ideas, and being transparent.

Integrity

We are each committed to working honestly, efficiently, and will do what we say we’ll do.

Innovation

We are problem solvers who test, iterate, and proactively seek a better way.

Collaboration

We work as a team who are down-to-earth, dependable, and accountable to each other.

Our Story

Backup Radar was founded in 2015 by experienced MSP owner Patrick Leonard. The frustration of chasing repetitive tasks, worries about unreported failures in his backups, and unanswered questions whether or not human error was at play, kept Patrick up at night. Like many of you, he knew he needed a better way.

His Louisiana-based MSP tried everything from managing backups through an RMM toolset, to automated emails into their ticketing system and manual spreadsheets – nothing checked all the boxes.

Now a part of ScalePad, Backup Radar grew from its origin as a single MSP’s internal solution to become the leader in backup monitoring, reporting, and compliance, proudly monitoring 375,000+ backups daily and protecting 23,000+ businesses around the world. Our offices are in Vancouver, Canada, and Louisiana, US, and we serve MSPs and IT departments around the world.

The growing MSP had a few key concerns:

  • There was no central portal to monitor backups in one place.
  • There was no oversight to chronic issues or ability to be proactive which was detrimental to scaling the business.
  • They could not give a customer an all-inclusive backup report with all of their statuses on it.
  • Boring and mundane tasks like checking backups were bringing morale down and were prone to human error. Even the best technician could make a mistake reading date and time stamps, or clearing a common backup error too quickly.

These were important to solve for many reasons:

  • Backups are mission-critical – Lost data is a lost client, or worse, a lawsuit. It could mean your business. Ransomware can happen to anyone, anywhere. Hardware failures (despite your best advice), can be blamed on the MSP. As an MSP owner, you need to be 100% confident in your backup solution.
  • You need to be aware of potential gaps in your backup monitoring – A “second set of eyes” can increase accuracy and shed light on things you may not even know about. Intelligent ticketing logic to reduce inbox noise, and customized alerts to flag the most important information.
  • Improve workflow and processes – Automation improves team efficiency by reallocating time to remediation rather than cross-referencing spreadsheets or wading through long lists of email tickets.
  • Initiate compliance – Through simple automated reporting, show what the error was, when and how it was remediated. A great asset to demonstrate the work being done with your clients, or validate it for any governing bodies they work with.
  • Sleep soundly at night – Get your lifestyle back; run the business or NOC you want!

An internal solution quickly grew to become a standalone product, and has been growing ever since.  Backup Radar is a mobile-friendly, cloud-based solution for all types of backups; the leader in backup monitoring, reporting, and compliance.

Meet the Leadership

Our team is led by passionate folks with extensive experience in the MSP and IT industry. They are motivated to share their solution with you, the vision of better backup monitoring, and a good night’s sleep.

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Dan Wensley

Chief Executive Officer

As the CEO of ScalePad, Dan Wensley is now leading the growth and expansion of Backup Radar. No stranger to the MSP/ITSP ecosystem, Dan brings with him more than 25 years of experience propelling organizations to success. With his ingenuity, a high level of tact, and his innate understanding of the unique needs of the industry, he develops high-performing teams that are proven to deliver. Dan regularly speaks and moderates at industry events across the globe, and is often found sharing future-focused insight and expert analysis alongside industry leaders.

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Luis Giraldo

Chief Experience Officer

Luis Giraldo serves as ScalePad and Backup Radar’s CXO, helming partner success and IT at both organizations. In addition to building his own MSP business, Luis previously developed and commercialized SaaS application Monkey Box, and has held senior leadership roles in product, strategy, and marketing at major MSP tool vendors IT Glue and N-able prior to joining ScalePad. A consummate IT professional and product strategist, Luis provides thought leadership to the industry, and presents frequently on MSP best practices and strategies.

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Sandeep Kumar

Chief Financial Officer

From your perspective, what sets Backup Radar apart in the tech space?

The software is a powerful tool packed into something that seems very simple and should be easy for others to implement to save so much time and provide a massive ROI.

What gets you excited about your role at Backup Radar?

The people. It is always inspiring to work with intelligent and motivated people who all have a common goal.

If you could choose or create one, what would your Detector superpower be?

To be able to read people’s minds.

Chantelle Turton

VP, People & Culture

From your perspective, what sets Backup Radar apart in the tech space?

Backup Radar is unique as our ultimate focus is on our Partners! We created a technology that allows Partners to not only save time and money, which is gold, but also focus on the protection of their business.

What gets you excited about your role at Backup Radar?

There is nothing better and more exciting for me than getting to work with the extremely talented team at Backup Radar. Their loyalty and abilities are unmatched!

If you could choose or create one, what would your Detector superpower be?

Telepathy!

Mike Savard

VP, Sales

From your perspective, what sets Backup Radar apart in the tech space?

Backup Radar actually dovetails with current backup applications. It’s intelligent, customizable and automated, reduces noise and auto-closes irrelevant tickets. BR also notifies you if any missed backups, provides quality reporting & compliance. Integrating with over 300 other applications.

What gets you excited about your role at Backup Radar?

Having a part in building a dynamic sales force. Our main focus is a high performance culture while inspiring personal growth.

If you could choose or create one, what would your Detector superpower be?

Seeing in the dark. Missing nothing!

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Gail Findlay-Shirras

Director, Marketing

From your perspective, what sets Backup Radar apart in the tech space?

We fill a hole that no one else is addressing in terms of backup monitoring. We provide peace of mind to our clients in a high touch manner. Not just a quality product, but quality people supporting it.

What gets you excited about your role at Backup Radar?

I love that I joined at such a critical turning point in the business. We got to build a brand around such a solid product. Creating a marketing program and team that can educate MSPs about a better way to do their jobs, and provide them with the validation that their tools and processes are working efficiently for them is exciting. Once you know what we do, the product sells itself, so for marketing, it’s all about brand awareness and education.

If you could choose or create one, what would your Detector superpower be?

Water Power! I can breathe underwater, swim at the speed of light, and protect your hardware from water damage. #NoDrownedBackups

Meet the Team

We achieve our goals, and help you reach yours, through the extraordinary effort of our family of Detectors. Meet the team that makes up Backup Radar.

Cynthia Moreno

Partner Success Specialist

From your perspective, what sets Backup Radar apart in the tech space?

I think it’s the personalization that sets it apart.

What gets you excited about your role at Backup Radar?

Being able to help people use BR to its fullest capabilities to personalize what really works for them.

If you could choose or create one, what would your Detector superpower be?

To be able to read minds!

 

 

Danial Moeini

Business Development Representative

From your perspective, what sets Backup Radar apart in the tech space?

Backup Radar is a very unique and one-of-a-kind tool. It saves MSPs time when it comes to checking backups along with many other benefits which is why people sign up with us. It’s great because the tool sells itself; no other company can provide the exact same service.

What gets you excited about your role at Backup Radar?

I truly enjoy educating other businesses and helping them make an informed decision to determine whether or not Backup Radar is a perfect fit for them.

If you could choose or create one, what would your Detector superpower be?

Time travel!

Indra Barber

Business Development Representative

From your perspective, what sets Backup Radar apart in the tech space?

We’re truly a one of a kind tool when it comes to monitoring backups. We’ve found a non-traditional way to compete in the highly-saturated backup market while focusing on what matters most – protecting your data.

What gets you excited about your role at Backup Radar?

My role here allows me to build upon my existing skill sets, gain experience in many functional areas and take on a ton of responsibility. We’ve only been a commercial product for a couple years now so I’m excited to grow alongside this small yet talented team of ours and take this company to the next level.

If you could choose or create one, what would your Detector superpower be?

My superpower would be teleportation. Although we work in one of the most beautiful office spaces in the country, it would be nice to work on a beach in the Maldives from time to time. The opportunities are endless with this superpower, much like it is working for Backup Radar. But then again, if you could teleport, I’m not sure you’d have to work another day in your life.

 

Jay Moysey

Account Executive

From your perspective, what sets Backup Radar apart in the tech space?

We focus on just a handful of problems everyone in the MSP space has, and we work to ensure that we are extremely good at solving them.

What gets you excited about your role at Backup Radar?

When someone sees Backup Radar for the first time and THEY get excited.

If you could choose or create one, what would your Detector superpower be?

Accelerated learning—like Neo in the Matrix: “I know kung fu!”

Laura Belton

Marketing Communications Specialist

From your perspective, what sets Backup Radar apart in the tech space?

Its universal applicability! Every MSP encounters the issues that Backup Radar solves. The impact Backup Radar can have on businesses, both small and large, is meaningful. Backup Radar helps people sleep better at night, with peace of mind.

What gets you excited about your role at Backup Radar?

The ability to thrive with a company that’s on such an upward trajectory. The opportunities to collaborate with such a passionate team, flexing those marketing muscles, and being able to make a splash!

If you could choose or create one, what would your Detector superpower be?

Definitely on-demand teleportation. Being able to cross distances in the blink of an eye would make travel a breeze!

Liza Solopieieva

Senior Accountant

From your perspective, what sets Backup Radar apart in the tech space?

Backup Radar makes a great product that sells itself because it is indispensable to MSPs’ success.

What gets you excited about your role at Backup Radar?

Seeing the business scale and grow, and growing with it professionally.

If you could choose or create one, what would your Detector superpower be?

Reading other people’s thoughts, to be used in business and beyond.

Ryan Serkouh

Product Support Specialist

From your perspective, what sets Backup Radar apart in the tech space?

Our ability to solve our clients’ challenges, like parsing a diverse set of emails, various API integrations, custom reports, and more.

What gets you excited about your role at Backup Radar?

I enjoy providing support and solving problems that users experiencing difficulties might face. Backup Radar allows me to employ my technical skills and make a positive impact. No two days are alike as I diagnose and solve technical issues via email/zoom with our clients from around the world, both in English and French. From simple configuration changes to developing new parsing methodologies, we have solid processes and documentation in place to ensure a positive experience, which we continuously improve.

I’m keen to continue building on that success while also developing more experience in the tech industry.

If you could choose or create one, what would your Detector superpower be?

Flying!

Sam Lotfi

Business Development Representative

From your perspective, what sets Backup Radar apart in the tech space?

What makes Backup Radar so unique is how it was established in the first place, a company created for MSPs by an MSP. This background and viewpoint on the industry has lead to an innovative product with features that are unmatched by others in the field.

What gets you excited about your role at Backup Radar?

Having previously worked in the financial services industry, I have gained a true perspective on how impactful Backup Radar’s organizational culture and stimulating work environment truly is. Creating a space that rewards innovation and fosters teamwork.

If you could choose or create one, what would your Detector superpower be?

I sometimes get compared to the Sherlock Holmes of Detectors, thanks to my mind-reading capabilities.

Sohaib Khan

Onboarding Specialist

From your perspective, what sets Backup Radar apart in the tech space?

It’s a complete solution that provides full monitoring and alerting capabilities in ONE place.

What gets you excited about your role at Backup Radar?

Helping my customers get the most out of the system. Understanding their environment, their needs and expectations to provide them with the solution that works best for their specific case.

If you could choose or create one, what would your Detector superpower be?

Flying for sure; easiest way to travel for photography.

Toni Alexis

Administrative Assistant

From your perspective, what sets Backup Radar apart in the tech space?

As it says on our web site, “Backup Radar believes there is no limit to what businesses can achieve with the right technology.” Our team is always ready and willing to insure that all potential customers and current customers understand how Backup Radar works and knows the full potential of our product.

What gets you excited about your role at Backup Radar?

I get excited when our customers are satisfied. I also enjoy making my colleagues’ jobs easier. 2 mottos I live by: “Yes is the answer, what is the question?” and, “Work smarter, not harder.”

If you could choose or create one, what would your Detector superpower be?

If I had a superpower, it would be to be able to read & comprehend with lightening speed and have the ability to solve any mathematical problem in my head.

 

Travis Harris

Success Operations Manager

From your perspective, what sets Backup Radar apart in the tech space?

Our willingness to take customer input and grow from it.

What gets you excited about your role at Backup Radar?

The always changing day to day and getting to work with all teams and departments.

If you could choose or create one, what would your Detector superpower be?

To copy multiple instances of myself to assist on some of those very busy days.